Terms of service

Last updated: [TODO: date]

These terms are an agreement between you and [TODO: legal name and address] ("we") for using agentring cloud, the hosted version of the open-source agentring software. By creating an account you accept them. Our privacy policy explains how we handle your data.

1. What agentring cloud is

agentring cloud lets software you control (your "agent") send messages to and place internet voice calls to the Android phones you pair with your account, and lets you call your agent back. It includes a hosted voice AI that can talk with you during calls.

It is not a telephone service. It can't call or receive calls from phone numbers, and it can't be used to reach emergency services. Don't rely on it as your only way to get critical alerts: pushes can be delayed or blocked by your phone's battery settings, your network or Google's push service.

agentring is pre-release software. Features may change, and things may break.

2. Your account

• You need to be at least 16 to use agentring cloud.
• One account is for one person. Keep your sign-in email and your API key safe: anyone with the API key can message and call your phones. You can rotate the key in the dashboard at any time.
• You are responsible for what happens under your account, including what your agent does.

3. Acceptable use

Use agentring cloud to reach yourself and the phones you own or are allowed to pair. Don't:

• pair phones of people who haven't agreed to it, or use the service to harass, spam or deceive anyone;
• use the voice AI for anything illegal, or to impersonate a real person;
• try to access other users' data, attack the service, or get around plan limits (for example by creating many free accounts);
• resell the service without our written permission.

We may suspend an account that breaks these rules or puts the service or other users at risk. Where we reasonably can, we'll tell you first and give you a chance to fix it.

4. Your agent and the voice AI

On a call, the voice AI acts on what it hears and can pass requests to your agent and the tools you connect to it. You decide which agents and tools it can use. Give it only what you'd trust someone holding your phone with. AI can misunderstand or be wrong: check anything important before acting on it. We are not responsible for actions your agent takes.

5. Plans, limits and payment

• Free: 1 phone, 10 call minutes per month (voice AI included) and 100 messages per day.
• Pro: $9 per month: 5 phones, 200 call minutes per month (voice AI included) and 2,000 messages per day.
• Call minutes count the time a call is answered, per calendar month (UTC). Message limits reset daily at midnight UTC. When a limit is reached, new calls or messages are refused, and a call in progress ends when the month's minutes run out. Unused minutes don't carry over.
• Paid plans renew automatically each month until you cancel. Payments are processed by Stripe. Prices are in USD; taxes may be added depending on where you live. [TODO: VAT/sales tax handling]
• We may change prices or limits. For paid plans we'll tell you at least 30 days before a change applies to you, and you can cancel before then.

6. Cancelling and refunds

You can cancel at any time from the billing page in the dashboard. Pro stays active until the end of the period you've paid for, and then your account moves to the Free plan. [TODO: refund policy, e.g. no refunds for partial months, and the 14-day withdrawal right for EU consumers]

7. Deleting your account

You can delete your account at any time. Your data is deleted as described in the privacy policy. We may close free accounts that have been inactive for a long time [TODO: e.g. 12 months], after emailing you first.

8. The open-source software

The agentring app, relay and daemon are open source under the Apache License 2.0; that license, not these terms, covers your use of the code. These terms cover the hosted service. You can stop using the hosted service and run agentring yourself at any time.

9. Availability and changes

We work to keep agentring cloud running and reliable, but we can't promise it will always be available, on time or free of errors. We may change or stop features. If we ever shut down the hosted service, we'll give you at least 30 days' notice, and for paid plans refund any period you've paid for and can't use.

10. No warranty and limits of liability

The service is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses (such as lost profits or data), or for missed or delayed calls and messages, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, or your rights as a consumer.

11. Changes to these terms

If we change these terms in a way that matters, we'll email you at least 30 days before the change applies. If you don't agree, you can delete your account before then.

12. Law and disputes

These terms are governed by the laws of [TODO: jurisdiction]. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live. Before going to court, please write to us at info@agentring.io; most problems can be solved by email.